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Refund Policy
Last updated: July 2026
We want you to be happy with the work. This policy explains how cancellations and refunds are handled. The exact terms for your project are confirmed in your service agreement, which takes precedence over this general policy.
Before work begins
If you cancel a project before any work has started, you are entitled to a full refund of any amount paid for that project.
Work in progress
Our services are delivered in stages. If you cancel after work has begun, we refund any amount paid for stages not yet started. Work already completed and delivered is non-refundable, because it represents time and effort already spent on your behalf.
Revisions
Most services include a set number of revision rounds, described in your service agreement. We would rather revise the work to your satisfaction than issue a refund, so please raise any concerns as early as possible.
How to request a refund
To request a refund or cancellation, contact us using the details below. Please include your name and project reference. We aim to process eligible refunds within 14 days to the original payment method.
Exceptions
Third-party costs already incurred on your behalf (for example printing runs, ISBNs, or paid distribution) are non-refundable once ordered.
Contact us
Questions about this policy? Email hello@penguinbookpublishingpro.com or call +1 (346) 327-1231.